Outsourced help desk
An outsourced IT help desk that answers in about 10 min
Your staff get one number and one email for every IT question. A real person picks it up, fixes it remotely, and writes down what they did, with no per-ticket charges.
What your team gets
Help that's quick to reach and easy to check
Phone, email and chat
A person responds in about 10 min on average during business hours (Mon–Fri, 8am–6pm).
Unlimited remote support
Every user on every plan, with no hourly billing and no counting tickets.
Every ticket on record
What was asked, who handled it and how long it took, visible to you.
Vendor coordination
We call the internet provider, printer company or software vendor so your staff don't have to.
Questions
Straight answers
- What hours is the help desk open?
- Mon–Fri, 8am–6pm, Eastern time. Complete clients also get an emergency line for urgent problems outside those hours.
- Is it really unlimited?
- Yes, remote support is unlimited for every user on every plan. Projects such as a new office or a migration are quoted separately.
- Who answers the phone?
- The HeptaShield team, with your setup and documentation in front of them, so you don't explain your office from scratch every time.
- What does it cost?
- Plans start at $79 per user per month with a $395 minimum monthly fee, and every price is published. The 12-month agreement can be cancelled in the first 90 days with 30 days' notice. The calculator on our pricing page shows your monthly price in about 30 seconds.
See what an outsourced help desk would cost
A free 30-minute review of your IT, security, email and backups, with a written assessment.
No pressure. If your setup is fine, we'll tell you.