Co-managed IT
Already have an IT person?Give them a team behind them
Your IT person knows your business. HeptaShield adds the help desk, security tools, device management and second opinion they don't have time to build, so they can work on projects instead of password resets.
How co-managed IT works
You decide who does what
Help desk overflow
We take the day-to-day tickets, or only the ones they hand us. Everything is logged where both of you can see it.
Our tools, their access
Intune, Defender, email security and backup, set up once and shared with your IT person.
Cover for time off
Vacations, sick days and nights before a deadline are covered by people who already know your setup.
Projects and planning
Migrations, new offices and security work, planned together and delivered alongside them.
Questions
Straight answers
- What is co-managed IT?
- A partnership between your in-house IT person or team and a managed service provider. You keep your staff and add the MSP's help desk, tools and security, splitting the work however suits you.
- Will you replace our IT person?
- No. Co-managed IT is built around them. Most IT people welcome it because it takes the routine work and the after-hours worry off their plate.
- How is it priced?
- Like our other plans, per user per month, with a written list of who handles what. Projects are quoted separately before work starts.
- What does it cost?
- Plans start at $79 per user per month with a $395 minimum monthly fee, and every price is published. The 12-month agreement can be cancelled in the first 90 days with 30 days' notice. The calculator on our pricing page shows your monthly price in about 30 seconds.
Talk about splitting the work
A free 30-minute call with you and your IT person, and a written summary of where we'd help.
No pressure. If your setup is fine, we'll tell you.