FAQ
What business owners ask about managed IT.
Cost, security, onboarding and contracts, answered up front instead of saved for a sales conversation.
01
Plans
- What does the monthly price cover?
- Help desk, device management, patching, security, Microsoft 365 administration and backups, priced per user. Every plan's scope is written down on the Pricing page.
- What costs extra?
- New hardware, larger projects and onsite time beyond your plan. We quote them before any work starts, so nothing arrives as a surprise invoice.
- Is there a minimum?
- Plans bill at a 5-user minimum. Smaller teams can use hourly or prepaid support.
- Are Microsoft 365 licenses included?
- No. Licenses are billed at cost plus a small margin, separately from your plan.
02
Security
- How much security is built in?
- MFA and endpoint protection on every plan. Secure and Complete add managed EDR, email security, Microsoft 365 backup and staff training.
- Can you support healthcare and other regulated practices?
- Yes. We put HIPAA-aligned controls in place, document them, and sign a Business Associate Agreement.
- Do you guarantee we won't be breached?
- No one honestly can. We guarantee the controls are in place, monitored and documented.
- Can you help with our cyber insurance application?
- Yes. We'll answer the technical questions accurately and fix the gaps that would raise your premium or get you declined.
03
Onboarding
- How long does switching take?
- Most teams are fully onboarded two to three weeks after the IT review.
- Do you provide onsite support?
- Yes. HeptaShield provides onsite support throughout Georgia for deployments, installations, assessments, and project-based work.
- Do you support businesses outside Georgia?
- Yes. We provide remote IT support, Microsoft 365 administration, cybersecurity, monitoring, and help desk services to businesses anywhere in the United States.
- We have more than one location. Is that a problem?
- No. Every site gets the same devices, Wi-Fi and account setup, so each location runs the same way.
- Will our team notice the switch?
- Mostly not. They'll register for MFA, and get one new number to call. Everything else happens in the background.
04
Coverage
- Where are you based?
- HeptaShield is headquartered in Woodstock, Georgia. We provide remote IT services nationwide and onsite support throughout Georgia.
- Is most support remote?
- Yes. Most IT issues can be resolved remotely, which means faster response times and lower costs. When hands-on help is needed in Georgia, we come onsite.
05
Contracts
- We already have an IT person. Can you work alongside them?
- Yes. In a co-managed setup we give your in-house person our tools, security stack and extra hands. Or we act as your whole IT department.
- How long is the agreement?
- Twelve months. Month-to-month is available for a 10% premium.
- What happens if we leave?
- We hand over every admin credential, document and diagram. Your domain and tenant are always in your name.
Your question isn't here?
Ask the person who'll look after your systems and get a written answer within one business hour.
No pressure. If your setup is fine, we'll tell you.