Remote IT support · Nationwide
Remote IT support for small businesses, anywhere in the US
Most IT problems never need a visit. HeptaShield fixes them remotely: a real person responds in about 10 min, connects securely with your permission, and documents the fix. Offices of 1 to 150 people across the country.
How remote support works
Fast, secure and on the record
Call, email or open a ticket
A person responds in about 10 min on average during business hours (Mon–Fri, 8am–6pm).
You approve every session
We connect only when you allow it, the session is encrypted, and you can end it at any time.
Fixed and written down
Every ticket records what was wrong and what we changed, so the same problem is not solved twice.
Monitored between calls
Devices are patched and watched around the clock, so many issues are fixed before anyone notices.
Remote, nationwide
Fixed from here, most of the time
- Remote IT support
- Remote monitoring & management
- Microsoft 365 support
- Cybersecurity services
- Help desk support
- Device management
- User onboarding & offboarding
Onsite, throughout Georgia
Hands on, when it counts
- Onsite services
- Office deployments
- Network & Wi-Fi installations
- Hardware deployments
- New office setups
- Technology assessments
- Emergency onsite support
Questions
Straight answers
- Do you support businesses outside Georgia?
- Yes. Help desk, device management, Microsoft 365 and cybersecurity are delivered remotely to businesses anywhere in the United States. Onsite visits are available throughout Georgia.
- Can everything really be done remotely?
- Nearly all day-to-day IT can: password and account issues, email, software, printers, laptops, security alerts and Microsoft 365. New hardware ships to your staff pre-configured. When something truly needs hands, we arrange it with you.
- Is remote access safe?
- Sessions are encrypted, every one needs your approval, and admin accounts are protected with MFA. We will never call you unexpectedly asking for remote access.
- What does it cost?
- Plans start at $79 per user per month with a $395 minimum monthly fee, and every price is published. The 12-month agreement can be cancelled in the first 90 days with 30 days' notice. The calculator on our pricing page shows your monthly price in about 30 seconds.
See what remote IT support would look like for you
A free 30-minute review of your IT, security, email and backups, done over video, with a written assessment.
No pressure. If your setup is fine, we'll tell you.