Services
Everything an IT department would do, handled by one team.
Run
Keep the business running day to day.
Help Desk & IT Support
Your team gets one number, one email address and one help desk that already knows your setup. Most issues are fixed the same or next business day, and you can see every ticket we work on.
EssentialSecureCompleteExplore Help Desk & IT SupportManaged IT & Devices
We manage your laptops, phones and tablets as one fleet, so new hires are ready on day one, updates install on schedule, and a lost laptop is a five-minute fix instead of a crisis.
EssentialSecureCompleteExplore Managed IT & Devices
Protect
Keep accounts, devices and data safe.
Cybersecurity & Threat Monitoring
Every HeptaShield client gets the same written security baseline: MFA, email protection, endpoint detection, backups and staff training. Alerts from every device are reviewed by a person.
EssentialSecureCompleteExplore Cybersecurity & Threat MonitoringMicrosoft 365 & Cloud
Most businesses use a fraction of what their Microsoft 365 licenses include, and leave the security settings at defaults. We configure, secure and manage your tenant so email, files and Teams just work, and stay protected.
EssentialSecureCompleteExplore Microsoft 365 & Cloud
Build
Plan and build what comes next.
Network, Wi-Fi & Phones
We design, install and manage your firewall, switches, Wi-Fi and business phones, so guests never share a network with your files and an office move doesn't mean a week of downtime.
Add-onExplore Network, Wi-Fi & PhonesIT Strategy & vCIO
A virtual CIO looks past this week's tickets: what to replace and when, what it will cost, which vendors are worth keeping, and what your insurer or auditor will ask next.
CompleteExplore IT Strategy & vCIOWebsites & Domains
Your domain controls your email and your website. We register and protect it, keep the DNS records that stop spoofing correct, and build or host a fast, simple site your team can update.
ProjectExplore Websites & Domains
How we deliver
Remote-First Support Model
Nationwide Remote Support
Our team provides secure remote IT support and management services to businesses anywhere in the United States.
- Remote IT support
- Remote monitoring & management
- Microsoft 365 support
- Cybersecurity services
- Help desk support
- Device management
- User onboarding & offboarding
Georgia Onsite Services
For deployments, installations, assessments, and project work, onsite support is available throughout Georgia.
- Onsite services
- Office deployments
- Network & Wi-Fi installations
- Hardware deployments
- New office setups
- Technology assessments
- Emergency onsite support
Headquartered in Woodstock, Georgia. We provide remote IT services nationwide and onsite support throughout Georgia.
The HeptaShield Baseline
The exact security controls every client gets, in writing.
MFA, email authentication, device compliance, patch cadence and backup testing. Published, versioned and the same for everyone.
Not sure which services you need?
Start with a free IT Support Review. We'll tell you what's working, what isn't and what we'd fix first.
No pressure. If your setup is fine, we'll tell you.